News

Important Message from BackCheck

Posted on November 14, 2017 by CCA Communications Committee

Hello CCA Members,

As another camping season has come to a close, we’d like to sincerely thank you for your business. We value our relationship and look forward to assisting you in new ways in the coming year.
In addition to our criminal record check (myBackCheck), we also offer other services:

  • E-PIC: Enhanced Police Information Check. Easy on-line process, 24-hour turnaround time.
  • Credit Check with Identity Crosscheck
  • Education / Credentials / Professional Designation Verification
  • Employment Verifications
  • References
  • International Screening
  • Driver Screening: Driver Abstract and Driver License Verification
  • International Criminal Record Checks

Driver Screening

As transporting campers can be a responsibility for some of your employees, appropriate Driver Screening would be recommended for those individuals:

Sterling Talent Solutions’ Driver Abstract (DA) allows clients that hire drivers to determine if their candidate has a clean driving record or if he or she has been caught speeding, neglecting the Highway Act, driving while under the influence of alcohol or drugs, or otherwise has any convictions, suspensions, or prohibitions on his or her license. Sterling Talent Solutions’ DA service does not provide clients with information pertaining to accidents, correspondence, plate history, or vehicle history. Turnaround time: 1 – 10 business days depending upon province (Quebec has a longer TAT).

Sterling Talent Solutions’ Driver’s License Verification (DLV) allows clients to verify that their candidate holds a valid driver’s license. Although similar to Sterling Talent Solutions’ Driver Abstract service, the DLV is less detailed and has a turnaround time of 24 hours.

International Criminal Record Checks

For employees or volunteers that are new to Canada best practice would include a criminal record check in their country of origin. Sterling Talent Solutions offers criminal record checks in 196 different countries. The turnaround time and fee varies by country. Please contact your account manager for country specific details.

To set up a new account or request additional information please contact Linda Ferens:

  • Email: linda.ferens@sterlingts.com
  • Telephone: 1-866-999-6133 / 204-999-0912

Funds Available for Professional Development

Posted on November 6, 2017 by CCA Communications Committee

The Society of Camp Directors urges Provincial Camping Associations to apply to the Bruno Morawetz Speakership Program, which funds fees, travel costs and related expenses up to $2000 for a keynote speaker or seminar leader for any provincial conference, seminar or special workshop.

If you know of someone who could contribute to your professional development as a camp leader, talk to your Association today!

Deadline for submissions is November 30, 2017.

CCA Past President Opens Enviro-Education Centre

Posted on October 30, 2017 by Catherine Ross

On September 30, 2017 the town of Sundridge, Ontario celebrated the opening of the Near North Enviro-Education Centre. The geothermal heated, solar powered, environmentally designed building is the vision of Jocelyn Palm, Director of Glen Bernard Camp where for years the campers have learned to “live lightly.”

The Near North Enviro-Education Centre, which took years to complete, is a testimony to Jocelyn’s vision, financial support and “persistence, perseverance and sheer determination.”

The participants at the ribbon-cutting event demonstrated Joc’s ability to build partnerships to get the job done. Lyle Hall, Mayor of Sundrige, Chris Ellis, Mayor of the Township of Strong, Norman Miller, MPP Muskoka Parry Sound, and Dr. Carolyn Bennett, MP Minister of Indigenous and Northern Affairs spoke about the three pillars for the project essential to the viability of our rural communities: environmental sustainability, rural economic sustainability and social diversity. Doug Dokis, representing the local indigenous peoples opened with a prayer of thanks in Ojibway and a song in Blackfoot to bless the building.

The mission of the NNEEC is “to help empower rural communities to become models for sustainable living by providing access to education, information and hands on learning opportunities focused on these pillars.”

To learn more, visit the Centre’s website at nneec.ca.

The Criminal Conviction Update Backlog – What is it, What are the Causes and Will it Ever be a Thing of the Past?

Posted on by CCA Communications Committee

Sterling Talent Solutions has posted a blog article that may be of interest to Canadian camps.

Visit their website to learn what the Canadian criminal conviction update backlog is, what causes the backlog, and will it ever be eliminated for filing criminal records. 

Communicating with Clients

Posted on October 24, 2017 by CCA Communications Committee

Over the course of last summer, I visited several camps. At one as I walked down the camp road on arrival day, every staff person I passed smiled and greeted me with, “Good afternoon. Can I help?” I felt welcomed. On the contrary, at another, the first person who met me tersely asked in a confrontational tone, “What do you want?” No smile was evident. Granted my visit was unexpected and possibly the camp was concerned about strangers on their property, but I’m a grey-haired grandmother who doesn’t look that threatening! – Catherine Ross

Joanna Warren Smith offers some sound advice about training staff to communicate appropriately with clients:

Stop, Look and Listen! Please!

You’ve probably noticed that these days, people are generally not nice to each other. They are rude, curt and abrupt. Anger, sarcasm and caustic remarks have become the new normal.

In fact, just last week, two parents independently shared that they had been ‘turned off’ to highly recommended camps because they were treated in a perfunctory way. When I heard them complain that ‘She didn’t even ask for my child’s name!’ and ‘It felt like I was imposing and interrupting something more important that she was doing’, I got permission from a couple of clients to call their shops at various times. Sure enough, I encountered rushed dismissals and much encouragement to check out the websites.

Really? Would you prefer a potential client visit your website or start to develop a relationship with your camp?

ACT NOW!

  • Make the time to assess your staff to client interactions. Listen to the folks who speak on your behalf whether they’re on the phone or in person. What language are they using? What tone of voice is used and what attitude is conveyed? Are they building relationships or just doing what’s necessary to end the conversation?
  • Review ALL communications that are sent to potential and current clients. Confirm that snail and email messages are warm (not effusive) and efficient. ‘Automated’ elements often need updating.

Please don’t assume that your team is ‘doing it right’. Be intentional about your customer service to counter today’s personal interaction style. If you need to create scripts, teach and mentor folks to increase relationship building skills plus freshen up your communications, I guarantee the positive effects will be worth the effort.

Joanna invites CCA members to go to her website and register for free monthly HINTS newsletter at camp-consulting.com.

CCA Launches National Marketing Campaign!

Posted on October 2, 2017 by Catherine Ross

At noon EST on October 5, 2017, the Canadian Camping Association launches its national marketing campaign, #ThankstoCamp.

View the inspiring result of the contributions from camps, counsellors and campers across the country telling their amazing stories of the power of camp.

And find out how your camp can still be involved!

CCA Awards Program-Nominate Someone Today!!

Posted on September 25, 2017 by Pam Chater

The CCA Awards Program recognizes individuals, camps, agencies or corporations. Written online nominations, from any member of the CCA (including individuals) must be submitted by October 31, 2017 for consideration. Once approved by the Board, the awards will be presented by a member of the CCA Board at a Provincial Camping Association’s annual meeting or other suitable gathering.

Just a reminder, nominations for a camp or an organization must come from an external source.

Please check out the Awards page to submit a nomination or to look up the criteria for the different awards that are presented.

Campers Celebrate Canada’s 150 by Planting Trees

Posted on September 18, 2017 by CCA Communications Committee

The enthusiastic reports and contented faces on tree planters attest to the success of the 2017 CCA Tree Planting Program.  Plan on joining this program in 2018 and reap the many benefits for your camp and campers.

“Awesome program that we love being part of. Our campers and staff are proud every year to plant trees around our site.”  Terry Konyi, Camp Yowochas, Alberta

“We incorporated the tree planting activity as part of our Canada 150 theme day. Campers loved the idea that they would be creating something that would become a permanent feature of camp for future campers to enjoy.”  Ilana Stoch, Camp Kodiak, Ontario

“Plenty of kids planted their trees and created a heart of rocks around it. Some even made tiny log houses beside.  It really motivated them to take ownership and show love to ensure their tree is successful.”  Clayton Freeborn, Sparrow Lake Camp, Ontario

 

CCA Past President Harry Edwards Retires from Camping

Posted on September 5, 2017 by Catherine Ross

On July 4, 2017, John H. Redekop, Chair Stillwood Leadership Board, announced the retirement of Harry Edwards after twenty years of exemplary service:

Harry Edward (left) and his wife Gail.

The Stillwood Camp and Conference Leadership Board announces that after slightly more than 20 years of successful leadership, Harry Edwards, our Executive Director, has decided to retire from full-time leadership of Stillwood, a 100-acre ministry centre located near Cultus Lake in Southwestern British Columbia. Harry has provided strong leadership, always assisted by the extraordinary contribution of his wife Gail. Both Harry and Gail have obviously played major roles in enabling Stillwood to become the award-winning Christian ministry it is today.

Stillwood now ministers to approximately 3,000 campers during the summer season and many hundreds of guest groups from early September to mid-June. Under Harry’s leadership Stillwood now also offers a variety of specialized weekend retreats and conferences.

Harry Edwards has played a major role in bringing Stillwood to a whole new level of excellence and ministry effectiveness. Thousands have benefited from his leadership and hard work. Just as many will long remember the outstanding leadership Gail has provided in food service. The Edwards’ legacy is an impressive one and will be gratefully remembered by many for a very long time.

We wish Harry and his wife Gail safe and happy travels as they check off the places on their long bucket list that they wish to visit.

10 Commandments of Camp Marketing

Posted on August 14, 2017 by Travis Allison

Fellow camp professional, I think you’ll understand …

Even after 15 years of being a Camp Director, I would often fall into bed saying “Just one thing, please give me one thing that I can control!”

I’m Travis Allison. You might know me from Summer Camp Professionals on Facebook, Camp Code & CampHacker podcasts. My colleague Joanna Warren Smith (Camp Consulting Services) and I have created our 10 Commandments of Camp Marketing. (sign up here)

This article is yours for free and when you download it, you’ll also receive our monthly ‘Marketing Mondays’ Tips, each of which includes two items to help you get control of your camp marketing madness.

Download your free 10 Commandments of Camp Marketing now!